Terms and Conditions | Goldgenie International

Terms and Conditions

We’re very happy for you to use and enjoy our web site but please remember that the copyright in all text and design belongs to Survival Labs Ltd (Goldgenie Global is a trading name of Survival Labs Ltd). For that reason, the web site – or any portion of it – may not be downloaded, reproduced, duplicated, copied, sold, resold, or otherwise exploited commercially without our express written consent.

In addition, you must not use our web site in any way that causes, or is likely to cause, the site itself – or access to it – to be interrupted, damaged or degraded in any way.

We think that’s fair. If you disagree, or if you want to ask a specific question about the terms under which we make the web site available, please send an email to the address listed in the contacts page.

For details of our returns policy, you can click here.

For details of our delivery policy which also includes information about customs fees, you can click here.

Customised Products

Customised Apple, Blackberry, HTC and Samsung products are not refundable as these devices are made to order. We can exchange goods within 7 days if the item has not been used.

If mirror finish is required or crystal or diamond bezel to be fitted please note that devices will be opened and warranty of 12mths will be offered by Goldgenie – please note all phone and iPad devices must be sim free or already locked to a network before sending in to us.

Customs Fees

All additional charges for customs clearance must be borne by you. We have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Goldgenie.com, you’re considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.

BlackBerry P’9981

Goldgenie are not connected with BlackBerry, BlackBerry P’9981 smartphones are purchased independently and embellished in 24ct Gold.

Apple Inc

Goldgenie are not connected with Apple Inc in any capacity, Apple smartphones are purchased independently and embellished by Goldgenie technicians.


Once an order has been made on the website, it constitutes a contract to provide or customise the required item/s or device/s, and cannot be cancelled under any circumstances.

Our registered company address:

Hillier Hopkins LLP
First Floor Radius House
51 Clarendon Road
WD17 1HP

Goldgenie Global is a trading name of Survival Labs Ltd. Registered in England & Wales. Company Registration No. 7627455

Please Note: Goldgenie are not associated with Apple Inc. or any of its brands in any way.